Cancellation / Return

We can change or cancel the ordered product before we contact you to accept the order.
Please contact us as soon as possible by phone (+81-49-224-4030).
（※In principle, we cannot accept changes or cancellations after the order has been confirmed.）
In addition, we can change the delivery address before the product is shipped.
Please contact us as soon as possible by phone (+81-49-224-4030).
Please contact us by phone during our business hours.

※In the unlikely event that the item is refused due to the customer’s convenience, or if the item is returned to us after the storage deadline specified by the delivery company, the cost of handling such as shipping fee and shipping fee for re-sending will be charged. Full payment will be made by the customer. Please note that.

※If you cannot make a call outside our business hours and request cancellation by inquiry form or fax, confirmation may be delayed or non-delivery may occur.
Even if you request cancellation or change by inquiry form or fax, please be sure to call us for confirmation.

When you receive your product, be sure to check that it is the same as your order.

We pay close attention to the quality and delivery of our products, but if you have any problems, please do not hesitate to contact us.Please contact us using the inquiry form or telephone (+81-49-224-4030).
We will respond as quickly as possible.
（When using the inquiry form, please fill in your name, order number, order date, and details before sending.）

※We cannot accept returns due to customer’s convenience. Thank you for your understanding.
In principle, if the product is defective, we will replace it with a substitute. In addition, we cannot provide a secondary warranty. Please note that.

※Please note that we cannot accept exchanges or returns if more than 8 days have passed since the product arrived.

※In case of replacement due to defective product, we may ask you to send the product back to us by cash on delivery to check the quality of the product.
Please note that we will not be able to respond if the product is disposed of at the customer’s discretion.

※In the case of product replacement due to reasons attributable to us, we will handle all shipping costs at our expense.
Customers are responsible for the replacement of products due to customer reasons. Please note that.

※In the unlikely event that a replacement product is not available, we will refund your money. Please note that.